1. Introduction
Welcome to DinkStop ("we," "our," "us"). We operate the DinkStop pickleball court booking service, available at thedinkstop.com. We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register an account, make court reservations, or use our social sign-in integrations (such as "Login with Facebook"). Please read this policy carefully.
2. Information We Collect
To provide you with an efficient court reservation system and a seamless experience, we collect specific items of personal information:
A. Information You Provide to Us
- Account Details: Your name, email address, password, and optional telephone number when you manually create a DinkStop account.
- Booking & Transaction Records: Details of court reservations, dates, hours, payment preferences, check-in records, and transaction histories.
B. Information Collected via Third-Party Integrations
If you choose to use our "Login with Facebook" or other social media authentication options, we request and collect the following specific public details from your social account, subject to your explicit permission:
- Your Full Name: To identify you on court reservation registries.
- Your Email Address: To send you automated booking confirmations, transaction receipts, and system alerts.
- Your Profile Picture URL: Used optionally to display your avatar inside your Account Settings page.
Important: DinkStop will never request, collect, or store your Facebook password, friends list, private posts, or access to your personal timeline.
3. How We Use Your Information
We use the information we collect solely for business, authentication, and security purposes, including to:
- Create and Manage Your Account: Authenticate you securely and let you log in.
- Process Court Bookings: Hold your court time slot, register your booking in our secure database, and prevent overlapping reservations.
- Send Confirmations & Receipts: Provide transaction receipts, digital check-in QR codes, and reservation update notifications.
- Customer Support: Address your inquiries, resolve payment disputes, or troubleshoot issues.
- Enhance Security: Identify and deter unauthorized access, system abuse, or fraudulent bookings.
4. Sharing Your Information
We respect your privacy. DinkStop does not sell, trade, rent, or lease your personal information to third-party advertisers or marketers.
We only share your information with trusted, secure infrastructure partners to run our service, specifically:
- Google Firebase & Firestore: Our primary hosting, user authentication, and secure database infrastructure provider.
- Cloud Service Providers: Secure servers that process API requests for court reservations.
- Legal Requirements: If required by law, we may disclose information to comply with valid legal processes or protect the rights, safety, and property of our court facility, users, and staff.
5. Data Security
We implement industry-standard security measures, including end-to-end SSL/TLS encryption for all data in transit. Your authentication credentials and profile details are secured using modern hashing and Firestore security rules to block unauthorized database modifications. However, please remember that no system is 100% secure, and you should always take care when sharing credentials online.
6. Your Rights and Data Deletion
You have the right to access, update, correct, or request the deletion of your personal data at any time:
- Update details: You can modify your name and telephone number directly inside your "Account Settings" modal in the application.
- Data Deletion request: If you signed up via manual login or used Facebook Login and wish to permanently delete your account history, profile details, and bookings from our databases, you can do so easily. Please review our step-by-step Data Deletion Instructions page for details.
7. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy, or if you would like to exercise your data rights, please contact our support desk:
- Inquiries Hotline: +63 917 807 1637
- Email Address: support@thedinkstop.com
- Physical Address: Poblacion East, San Ildefonso, Ilocos Sur, Philippines (Behind Flying V Station, Highway)